Terms of Service

1. The agreement

These terms form a binding agreement between you and TRADZEY LLC, a company at 4242 W 5700 S, Salt Lake City - 84118-5127, United States (US). They apply to every visit to this website and to every engagement in which the company provides professional services. Where a written engagement letter, scope note or statement of work sets out different terms, those terms take precedence for that engagement to the extent of any conflict.

By using the website you confirm that you can enter into a binding agreement and that you accept these terms. If you do not accept them, please do not use the website and do not engage the desk. If you are entering into these terms for an organisation, you confirm that you are authorised to bind that organisation.

These terms do not affect any right that cannot lawfully be excluded, including consumer rights that apply in your jurisdiction. Nothing in these terms is intended to remove a protection that the law gives you and that the company cannot validly waive.

2. Definitions

In these terms, the company means TRADZEY LLC. The desk means the import trade desk operated by the company. The client means the person or organisation that engages the desk. A file means the record maintained for an engagement, including correspondence, documents, findings and closing entries. A supplier means a person or organisation that supplies goods. A forwarder, broker or carrier means an organisation appointed to move goods or to lodge filings. Services means the professional services described on this website. A scope note means the written summary of an engagement agreed between the client and the desk.

References to writing include email and any other durable medium that records the communication. References to a business day mean a day that is not a Saturday, Sunday or public holiday in the United States. Headings are for convenience and do not affect interpretation.

3. Scope of services

The company provides professional services in two connected areas. First, it provides computer systems design and related technical services, including the design of integrated systems that combine hardware, firmware and software. Second, it operates an import trade desk that provides supplier vetting runs, shipment consolidation planning, customs paperwork preparation, freight quote comparisons, sample review weeks and landed cost audits.

The services are advisory and clerical in character. The desk prepares documents, compares options, records findings and recommends a course of action. The client retains the decision. Where a recommendation requires a technical judgement, the desk explains the reasoning so that the client engineering team can assess it. Where a recommendation requires a commercial judgement, the desk explains the exposure so that the client can weigh it.

The services described on this website are indicative. The exact services for an engagement are those set out in the scope note. Work that is not in the scope note is not included, and if the client asks for additional work the desk will describe the additional scope and the additional fee before it begins.

4. The desk is not a carrier

The company is not a freight forwarder, a customs broker, a carrier, a warehouse operator or a seller of goods. The company does not take possession of goods, does not issue a bill of lading in its own name and does not assume responsibility for the physical movement of a shipment. Forwarders, brokers and carriers are appointed by the client or by the client agent, and they act under their own terms and their own liability regimes.

Where the desk prepares a document or compares a quote, it does so as an assistant to the client. The legal obligation to declare goods correctly, to pay duty and to comply with import requirements remains with the importer of record, which is normally the client. The desk supports that obligation by preparing an accurate and complete document set, but it cannot transfer the obligation away from the importer.

Any statement on this website that might be read as offering transport should be read in that light. The desk works alongside movement; it does not perform movement.

5. Engagements and scope notes

An engagement begins when the client and the desk agree a scope note and the desk opens a file. The scope note records the goods, the origin, the volume, the runs to be booked and the documents the client holds. It also records the fee basis, the expected review points and the person at the desk who owns the file.

Either party may propose a change to the scope note. A change takes effect when both parties confirm it in writing. The desk will not begin additional work on the strength of a verbal request alone, and the client will not be billed for additional work that was not confirmed. This discipline exists to prevent the drift that makes import files expensive and confusing.

Where an engagement depends on a supplier, a forwarder or another third party, the desk will use reasonable efforts to progress the file but cannot guarantee the cooperation of that third party. Delays caused by a third party are recorded in the file and, where they affect the schedule, are notified to the client as soon as the desk becomes aware of them.

6. Client responsibilities

The client agrees to provide accurate and complete information, to respond to requests for documents within a reasonable time, and to tell the desk promptly if anything changes. The desk depends on the client for the facts about the goods, the commercial terms and the intended use. An inaccurate fact can lead to an incorrect classification, a delayed filing or a cost overrun, and the desk cannot correct what it has not been told.

The client agrees to ensure that any personal information it sends to the desk may lawfully be shared for the purpose of the engagement. The client also agrees to maintain the security of its own systems and credentials, and to tell the desk immediately if it suspects that a communication claiming to come from the desk is not genuine.

The client agrees not to use the website in a way that interferes with its operation, attempts to gain unauthorised access, or introduces malicious code. The client agrees not to copy, scrape or republish substantial parts of the website without written permission.

7. Fees and payment

Fees are set out in the scope note. The desk may charge a fixed fee for a defined run, a time based fee for work whose extent cannot be known in advance, or a combination of the two. Where a time based fee applies, the desk records the time spent against the file and provides a summary with each invoice.

Invoices are payable within the period stated on the invoice, normally thirty days from the invoice date. Where an invoice remains unpaid beyond the due date, the desk may suspend work on the file after giving written notice, and may charge interest at the rate permitted by applicable law. Suspension does not relieve the client of the obligation to pay for work already performed.

Third party charges, such as freight, duty, brokerage, inspection and storage, are the responsibility of the client unless the scope note says otherwise. Where the desk advances a third party charge at the client request, the client reimburses the desk in full and the desk may require payment in advance. Expenses incurred by the desk in travelling to a supplier site are agreed in advance and itemised on the invoice.

All fees are stated exclusive of any tax that applies. The client is responsible for any tax, levy or withholding that applies to the payment, except a tax on the company income.

8. Supplier information and verdicts

A supplier vetting verdict is an opinion formed from the evidence available at the time it is written. The desk checks public records, speaks to references and, where practical, visits the site. Those checks reduce risk; they do not eliminate it. A supplier that passes a vetting run may still fail to perform, and the verdict is not a guarantee of quality, delivery or solvency.

The desk records the limits of each verdict. If a reference could not be reached, the file says so. If a public record could not be verified, the file says so. The client should read the verdict as a professional assessment with stated limits, not as a warranty. Where the client decides to proceed despite a recorded concern, the desk will record that decision and the reasoning the client gave.

The desk does not accept any payment, gift or inducement from a supplier in connection with a verdict. If a supplier offers such a thing, the desk declines and records the offer in the file.

9. Documents and filings

The desk prepares documents from the information and source records supplied to it. It reconciles those documents against each other and flags mismatches before a filing is lodged. The desk does not certify the truth of a supplier document and does not sign a declaration that belongs to the importer of record.

Where a filing is lodged through a licensed broker or a filing platform, the desk supplies the broker with the prepared document set and the classification reasoning. The broker remains responsible for the filing it lodges, and the desk remains responsible for the quality of the documents it prepared. Where a filing is rejected or queried, the desk assists in resolving the query at no additional fee where the query arises from a defect in the desk own work, and on a time basis where the query arises from information the client or a supplier supplied.

The client is responsible for retaining the records that the law requires it to retain as importer of record. The desk keeps a file archive as described in the Privacy Policy, but the archive is a professional record and not a substitute for the client own statutory records.

10. Sample review and release

A sample review week is a structured examination of goods against an approved specification. The desk logs, photographs and measures each sample and records deviations. The client engineering team assesses function and fitness for purpose. The verdict that closes the week is a joint record of both assessments.

A release verdict means that the sample conforms to the specification to the extent described in the review sheet. It does not mean that every unit in a production run will conform, and it does not replace incoming inspection. A conditional release names the defect that must be corrected and the evidence that will be accepted. A hold means that the sample should be resubmitted.

Where the client elects to release a volume order without a sample review week, the desk will record that election. The absence of a review is a known risk and may limit what the desk can do if a quality problem emerges later.

11. Landed cost audits

A landed cost audit reconstructs the true cost of goods from primary records. The reconstruction depends on the completeness of those records. Where an invoice, a freight note or a duty receipt is missing, the audit will say so and will estimate the missing figure only if the client asks for an estimate, marking it clearly as an estimate.

An audit opinion is not an audit in the accounting sense and is not a formal assurance engagement. It is a professional reconciliation prepared to help the client understand where a cost varied from a budget. The client should not represent an audit report to a lender, a tax authority or a third party as an audited statement without obtaining separate professional assurance.

12. Intellectual property

The content of this website, including its text, layout, styling and code, belongs to the company and is protected by copyright and other laws. You may read, print and share a reasonable extract for your own reference, provided that the extract is attributed and is not presented as your own work. You may not republish substantial parts, sell access to the content, or use it to train a commercial model without written permission.

Documents created by the desk for a client in the course of an engagement are licensed to the client for its internal business purposes on payment of the relevant invoice. The desk retains the right to use its own methods, templates and general knowledge, and to retain a copy of the file for its archive and for the purposes described in the Privacy Policy.

Where an engagement produces a design, a drawing or a specification, ownership is set out in the scope note. Unless the scope note says otherwise, the client owns the deliverable and the desk retains ownership of the underlying tools and methods used to produce it.

13. Confidentiality

Each party agrees to keep the other confidential information confidential and to use it only for the purposes of the engagement. Confidential information includes commercial terms, supplier identities, pricing, designs and any document marked or reasonably understood to be confidential.

Confidential information may be disclosed where required by law, by a court or by a regulator, provided that the disclosing party gives the other party notice where it is lawful to do so. It may also be disclosed to professional advisers and service providers who need it for the engagement and who are bound by confidentiality obligations.

These obligations continue after the engagement ends. They do not apply to information that is already public through no breach, that was lawfully known before the engagement, or that is independently developed without use of the confidential information.

14. Privacy and data

Personal information is handled as described in our Privacy Policy, which forms part of these terms. The Privacy Policy explains what is collected, why it is used, how long it is kept and how rights may be exercised.

Where the desk processes personal information on the instructions of a client, the client remains the controller and the desk acts as a processor. In that situation the client is responsible for providing a privacy notice to the individuals concerned and for ensuring that the processing is lawful. The desk will assist the client in responding to a request from an individual, to the extent that the law requires and the engagement permits.

15. Warranties and disclaimers

The company will perform the services with reasonable skill and care, in accordance with good professional practice and within the scope agreed in writing. That is the principal warranty given in these terms.

Except as stated above, and to the fullest extent permitted by law, the website and the services are provided as they are. The company does not warrant that the website will be uninterrupted or free of error, that a supplier will perform, that a shipment will arrive on a particular date, or that a duty figure will be accepted by an authority. Import outcomes depend on people and systems outside the control of the desk.

Nothing on this website is legal, tax, customs or financial advice. Where a client needs advice of that kind, the client should consult a qualified professional. The desk can explain what a document says and how a process works, but it does not replace a licensed adviser.

16. Limitation of liability

To the fullest extent permitted by law, the company is not liable for indirect or consequential loss, loss of profit, loss of business, loss of anticipated saving, loss of reputation or loss of data, however arising and whether or not the possibility of such loss was known.

The total liability of the company arising out of or in connection with an engagement is limited to the fees paid by the client for the run of work to which the claim relates, or, where the claim relates to the website, to one hundred United States dollars. This limit does not apply to liability that cannot lawfully be limited, including liability for death or personal injury caused by negligence, or liability for fraud.

A claim must be brought within the period set by applicable law and, in any event, within twelve months of the date on which the claimant knew or ought reasonably to have known of the facts giving rise to the claim.

The company is not liable for a failure or delay caused by a third party, including a supplier, a forwarder, a broker, a carrier or an authority, except to the extent that the failure or delay results from the company own failure to perform its services with reasonable skill and care.

17. Indemnity

The client agrees to indemnify the company against any claim, loss or expense arising from information the client supplied that was inaccurate or incomplete, from goods the client imported that infringe the rights of another, or from a breach by the client of these terms or of applicable law. The company will notify the client of any such claim and will cooperate in the defence, provided that the company does not admit liability without the client agreement.

The company agrees to indemnify the client against any claim that the desk own original work, supplied as a deliverable under an engagement, infringes the intellectual property rights of a third party. This indemnity does not apply where the infringement arises from instructions, materials or specifications supplied by the client.

18. Term and termination

These terms apply for as long as a file is open, and the confidentiality, intellectual property, liability and governing law provisions survive termination.

Either party may terminate an engagement on thirty days written notice. Either party may terminate immediately by written notice if the other party commits a material breach that is not remedied within fourteen days of a written request to remedy it, or if the other party becomes insolvent or unable to pay its debts.

On termination, the client pays for work performed and for third party charges incurred up to the date of termination. The desk delivers the file documents to the client and retains a copy for its archive as described in the Privacy Policy. Termination does not affect a right that accrued before it.

19. Events outside our control

Neither party is liable for a failure or delay caused by an event outside its reasonable control. Such events include natural disaster, epidemic, war, civil unrest, industrial action, failure of a public utility or communications network, a change in law or regulation, and a port closure or transport embargo.

The affected party will notify the other as soon as it becomes aware of the event, will use reasonable efforts to reduce the effect, and will resume performance as soon as it is able. If the event continues for more than sixty days, either party may terminate the affected engagement on written notice without liability for the termination itself, while remaining liable for work already performed.

20. Governing law and disputes

These terms are governed by the laws of the State of Utah, United States, without regard to conflict of law principles. The courts located in Salt Lake County, Utah have exclusive jurisdiction over any dispute arising from these terms or from an engagement, except that either party may seek urgent injunctive relief in any court of competent jurisdiction.

Before commencing proceedings, the parties will attempt in good faith to resolve the dispute through discussion between senior representatives. If the dispute is not resolved within thirty days of a written notice describing it, either party may commence proceedings. This step does not prevent a party from seeking urgent relief where delay would cause harm.

Where the law of the client country gives the client a right to bring a claim in a local court or before a consumer body, nothing in this section removes that right.

21. General provisions

These terms, together with the scope note and the Privacy Policy, are the entire agreement between the parties on their subject matter and replace any earlier discussion or representation. A statement made in a sales conversation does not form part of the agreement unless it is written into the scope note.

If a provision is found to be invalid or unenforceable, it is modified to the minimum extent necessary to make it valid, or if that is not possible it is severed, and the remaining provisions continue in full force. A failure to enforce a provision is not a waiver of that provision or of any other.

The client may not assign an engagement without the written consent of the company. The company may assign an engagement to an affiliate or to a successor organisation, provided that the successor assumes the obligations in these terms. A person who is not a party to these terms has no right to enforce them, except where the law provides otherwise.

Notices must be in writing and sent to the address or email stated below, or to the address the client has given in the scope note. A notice by email is treated as received on the next business day after it is sent, provided that no delivery failure message is received.

22. How to contact us

Questions about these terms may be sent to TRADZEY LLC by email at inquiries@tradzey.buzz, by telephone at +17799270169, or by post at 4242 W 5700 S, Salt Lake City - 84118-5127, United States (US).

These terms should be read together with our Privacy Policy, which explains how personal information is handled when the desk is engaged.